Customs & Duties

D&R co. is a Canadian based company. Any shipment outside of Canada and USA might be subject to restrictions (ie. customs, border control & agriculture restrictions on teas). Shipment outside of Canada and USA may be subject to import duties, taxes and fees. These are levied once the items reach the specified destination. You, our beloved customer, are responsible for import duties, taxes and fees incurred on your purchases. However, for orders placed on our website, you will be charged the delivered price. Customs authorities may request personal information such as Social Security number when inspecting your parcel; failure to provide this information to Customs will result in the parcel being returned, we therefore recommend that the recipient’s telephone details be included with the order. In this instance, we are unable to refund the cost of postage and packaging. Please note that for items you order, you are considered the importer and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries are subject to opening and inspection by customs authorities. Dan & Russ co. cannot guarantee that your goods will arrive in the same condition that they were dispatched should they be subject to inspection.